Unable to Create FDM Application or Configure Shared Services Provider on Windows 2008 R2

Unable to Create FDM Application or Configure Shared Services Provider on Windows 2008 R2 [ID 1324303.1]
Modified 24-MAY-2011 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Cause
Solution
References

Applies to:

Hyperion Financial Data Quality Management - Version: 11.1.2.1.000 and later [Release: 11.1 and later ]
Microsoft Windows x64 (64-bit) - Version: 2008 R2
Symptoms

When attempting to connect to shared services with the CSS provider in the authentication providers tab of the Load Balance Configuration, the connection process fails and returns "Active-X Component Can't Create Object".

This is occurring with version 11.1.2.1 on a Windows 2008 R2 server.
Cause

Currently the EPM System Installer does not properly register a necessary file for FDM to use to connect to shared services successfully. When attempting to connect to HSS from the Load Balance Configuration the process fails and results in the error message.


The cause of the issue is justified by Unpublished Bug 12540570.
Solution

A) Launch the EPM System Installer on the FDM server
B) Click Next at the welcome screen
C) Verify the EPM System Home and click next
D) Choose the "Re-Install This Release" option and the "Choose Components Individually" radio button and click Next
E) Un-check All items and then check the FDM component box and click next
F) Verify the FDM Components to be re-installed and click Next
G) Start > Programs > Oracle EPM System > Financial Data Quality Management > Application Server > Application Server Config
H) Enter the FDM Service account username/password/confirm password/domain and click OK
I) Start > Programs > Oracle EPM System > Financial Data Quality Management > Load Balance Server > Load Balance Configuration
J) Enter the FDM Service Account username/password/confirm password/domain. Click on the application servers tab and add the FDM Application Server Name. Click on the Authentication Providers Tab and add a new Provider. Choose "CSS" for the type and click OK. Enter a description for the provider and the HSS Admin/password account and click "test connection". Receive message "Connection Successful" click OK and ok again to return the the load balance config and OK to save the changes.
K) Start > Programs > Oracle EPM System > Financial Data Quality Management > Task Manager > Task Manager Configuration. Enter the FDM Service Account uid/pwd/confirm pwd/domain. Click on the load balance server tab and populate the FDM application server name in the primary server field and click OK
L) Start > Programs > Oracle EPM System > Financial Data Quality Management > Web Server Components > Web Configuration. Enter the FDM Service Account uid/pwd/confirm pwd/domain. Click on the load balance server tab and populate the FDM application server name in the primary server field and click OK.
M) Click OK to the IIS Restart message and open a command prompt. Type iisreset and hit the enter key.
References