Support for Oracle’s Hyperion Products in Virtualized Environments

Support for Oracle’s Hyperion Products in Virtualized Environments [ID 562663.1]
Modified 19-AUG-2010 Type ANNOUNCEMENT Status PUBLISHED
In this Document
What is being announced?
References

What is being announced?

Support for Oracle’s Hyperion Products in Virtualized Environments

Please see the reference section below for policies regarding Oracle VM and VMWARE specifically.

Oracle has not certified Hyperion products on third-party virtualized environments; however, Oracle Support will assist customers running Oracle’s Hyperion products on third-party virtualized environments as follows:



When a customer logs a previously unreported issue, Oracle Support may require the issue to be diagnosed in a non-virtualized environment when there is reason to believe that the virtual environment is a contributing factor. Oracle Support may refer customers to the third-part virtualization vendor for issues that can not be duplicated in non-virtualized environments.
When a problem has been previously reported and a resolution is available, Oracle support will recommend the appropriate solution on the non-virtualized OS. If that solution does not work in the virtual environment, the customer will be referred to their virtualization software vendor for support. If the customer demonstrates that the Oracle solution does not work when running on a non-virtualized OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.


While Oracle’s Hyperion products are expected to function properly in virtual environments, there may be performance implications, which can invalidate Oracle’s typical sizing recommendations. An analysis should be performed within the context of the specific application to be hosted in the virtual environment to mitigate potential resource contention, as this can result in degradation of performance and scalability, particularly under peak load.