In Workspace 11.1.2.1 Explorer is Missing from the Menu Bar.

In Workspace 11.1.2.1 Explorer is Missing from the Menu Bar. [ID 1325933.1]
Modified 30-MAY-2011 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Changes
Cause
Solution

Applies to:

Hyperion BI+ - Version: 11.1.2.1.000 and later [Release: 11.1 and later ]
Information in this document applies to any platform.
Symptoms

In Workspace 11.1.2.1, Explorer is missing from the menu bar.
Changes

There was an Upgrade from 11.1.2.0 release.
Cause

The cause of this issue is user roles are not being retrieved from Shared Services during Workspace login.
Solution

1. Stop FoundationServices and RA framework webapps, and RA agent services
2. Execute the following query against the Shared Services registry database:
3. select application_id from css_provisioning_info where lower(application_id) like 'hava%';
o note this application id, e.g. HAVA:0000012b3072bf63-0000-6717-0acc1bac
4.Using the epmsys_registry tool, execute:
o epmsys_registry updateproperty RA_FRAMEWORK/@applicationId
o example using ID above:
e.g. epmsys_registry updateproperty RA_FRAMEWORK/@applicationId HAVA:0000012b3072bf63-0000-6717-0acc1bac
5 Restart the processes above and try the user login to workspace again