11.1.2.0.00 Workspace, OHS, Analytic Provider Services (APS), Shared Services (HSS) are Unavailable When User Logs Off

11.1.2.0.00 Workspace, OHS, Analytic Provider Services (APS), Shared Services (HSS) are Unavailable When User Logs Off [ID 1141553.1]
Modified 08-MAR-2011 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Changes
Cause
Solution
References

Applies to:

Hyperion Essbase - Version: 11.1.2.0.00 and later [Release: 11.1 and later ]
Microsoft Windows x64 (64-bit)
Symptoms

EPM 11.1.2 is installed in a distributed Environment.
Foundation Services are installed on Windows Server.
Working with the Shared Services Console works fine.
After after a period of time it becomes unavailable so that calling the application url /interop/ shows errors.
A Restart of FoundationServices0 WL server is necessary to get the system working again.
Changes

The User who started EPM 11.1.2 has logged out or has been logged out by system
Cause

Caused by the definition of the Services.
OHS needs the user logged on to work properly.

In some cases the existence of IPv6 on the server also causes this.

Solution

This issue has been fixed in version 11.1.2.1.

As a workaround, you can do one of the following:

a. Disable IPv6
b. Do not log out the user
c. Manually change the service owner