EPM Uninstall Tool Hangs During The Initialization Step When Trying To Uninstall Essbase

EPM Uninstall Tool Hangs During The Initialization Step When Trying To Uninstall Essbase [ID 1074723.1]
Modified 12-JAN-2011 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Cause
Solution
References

Applies to:

Hyperion Essbase - Version: 11.1.1.2.00 to 11.1.1.2.00 - Release: 11.1 to 11.1
Information in this document applies to any platform.
Symptoms

When trying to uninstall Essbase, the uninstall tool hangs during the initializing step.

The following entry is found in the central-installer-uninstall.log file:

Uninstall, com.installshield.product.iterators.MultiProductTreeIterator, err, ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = 315; message = "Wizard home does not exist: D:\temp\ismp001\3087269\data\tools\9.5.0.0\assembly.dat"; severity = 0)])
STACK_TRACE: 16
ProductException: (error code = 200; message="Java error"; exception = [ServiceException: (error code = 315; message = "Wizard home does not exist: D:\temp\ismp001\3087269\data\tools\9.5.0.0\assembly.dat"; severity = 0)])
at com.installshield.product.iterators.MultiProductTreeIterator.updateIterator(Unknown Source)
at com.installshield.product.iterators.MultiProductTreeIterator.dereferenceNext(Unknown Source)
at com.installshield.product.iterators.MultiProductTreeIterator.getNext(Unknown Source)
Cause

This is a known issue in the EPM 11.1.1.2 as mentioned in the "epm_11112_readme.pdf".
Go to ---> Known Issues --> Uninstalling --> See this Paragraph:

"If you experience problems after uninstalling and then reinstalling products, install them in a new Hyperion home directory on the machine. For more information, see "Cannot Install after an Uninstall" in the Oracle Hyperion Enterprise Performance Management System Installation and Configuration Troubleshooting Guide."
Solution

To clean up your machine, try these steps:
1. Stop all the Hyperion Services.
2. Uninstall using the "Windows Add and Remove Programs" option.
3. Delete all "hyperion" environment variables, including HYPERION_HOME.
4. Delete the Hyperion entries from registry.
5. Delete the .oracle.products and set_hyphome_1.bat files in the "C:\Documents and Settings\install_user\" folder.
6. Rename the folder "Program Files\Common Files\InstallShield\Universal\common" to "Program Files\Common Files\InstallShield\Universal\common_hyperion".
7. Restart the system.