You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.

APPLIES TO:

Oracle Marketing - Version 12.0.6 and later
Information in this document applies to any platform.
Checked for relevance 20 JUL 2012

SYMPTOMS

-- Problem Statement:
On 12.0.6 in Production:
When attempting to click on the Campaign shortcut link in the campaign dashboard, the following error occurs:

ERROR
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.
View source of the error
Exception Details.
oracle.apps.fnd.framework.OAException: No entities found, entityMaps not defined for attachment
item (Test).
atoracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2148)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
at _OA._jspService(_OA.java:212)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
atcom.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
atcom.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
at _OA._jspService(_OA.java:221)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
atcom.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
atcom.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:797)

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Login to the Marketing application
2. (N) MARKETING ADMINISTRATOR > Campaign Dashboard
3. Click on campaigns shortcut link
4. Gives the error

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot create campaign

CAUSE

Issue was due to wrong personalization. Personalizations have been setup incorrectly. Hence this personalization are preventing access to campaign summary page.

SOLUTION

-- To implement the solution, please execute the following steps::
Disable or remove the personalizations.

Set the below Profile :
1)Disable Self-Service Personal = YES
2)Deactivate or delete the personalizations, and re-do the personalizations.

Deleting personalizations by doing the following:
2.1. Login to application
22. Select Responsibility Functional Administrator (you may need to add that responsibility)
2.3. Click Personalization Tab ( Upper Right)
2.4. Specify Application = Marketing
Specify the Document Path -- This is the Document name in the personalization UI when
creating the personalization initially.
Your case Document Path - /oracle/apps/ams/campaign/webui/CampaignsOverviewPG
2.5. Click on the Personalized Checkbox
2.6. Click Go
2.7. De-activate / delete all your personalizations.
2.8. Save and attempt to get into the home page.

3) Reset the Profile Disable Self-Service Personal = No