Tuesday, July 12, 2011

Utilities for Troubleshooting Oracle Hyperion Enterprise Performance Management

Utilities for Troubleshooting Oracle Hyperion Enterprise Performance Management 11.1.2.1 [ID 1303200.1]
Modified 20-APR-2011 Type HOWTO Status PUBLISHED
In this Document
Goal
Solution
References

Applies to:

Hyperion Essbase - Version: 11.1.2.1.000 and later [Release: 11.1 and later ]
Information in this document applies to any platform.
(1) \Oracle\Middleware\user_projects\epmsystem1\bin\ziplogs.bat|.sh
(2) \Oracle\Middleware\ohs\ccr\bin\
(3) \Oracle\Middleware\ohs\rda\rda.cmd
(4) \Oracle\Middleware\user_projects\epmsystem1\bin\epmsys_registry.bat|.sh
(5) \Oracle\Middleware\user_projects\epmsystem1\bin\validate.bat
Goal

This article aims to help users use various troubleshooting tools to validate or troubleshoot an installation of Oracle EPM 11.1.2.1.
Solution

(1) A new troubleshooting tool introduced in Oracle EPM 11.1.2.1 is \Oracle\Middleware\user_projects\epmsystem1\bin\ziplogs.bat|.sh file. The output of this is generated in \Oracle\Middleware\user_projects\epmsystem1\diagnostics\ziplogs\EPM_logs__11.1.2.1.0.zip

(2) Oracle Configuration Manager (OCM) is an advanced tool which collects and evaluates settings from configuration files (but not Hyperion Registry) and stores them in a central database administered by Oracle. It was first introduced in EPM 11.1.2.0

(3) Remote Desktop Assistant (RDA) collects and zips up a large amount of information concerning the software and hardware environments of Oracle products. If Perl 5.1 or later is installed on the computer and accessible from the command line (test: perl -version), then run: \Oracle\Middleware\ohs\rda\rda.cmd from the command line to access the RDA tool. Alternately, precompiled RDA executables are available for several platforms.

(4) Configuration settings have been moved from configuration files to a database repository associated with Shared Services. These may be extracted to an HTML formatted file by running \Oracle\Middleware\user_projects\epmsystem1\bin\epmsys_registry.bat|.sh without parameters from the command line. The output is generated to file \Oracle\Middleware\user_projects\epmsystem1\diagnostics\reports\registry.html The username/login/jdbc URL for the Hyperion/HSS registry are kept in \Oracle\Middleware\user_projects\epmsystem1\config\foundation\11.1.2.0\reg.properties file.

(5) A much enhanced validation tool is available in \Oracle\Middleware\user_projects\epmsystem1\bin\validate.bat. In EPM 11.1.2.1 the output files are of the form \Oracle\Middleware\user_projects\epmsystem1\diagnostics\reports\instance_report_20YYMMDD_######.html (where YY is the year, MM is the month, DD is the day, and ###### is a unique integer). It also runs the tool under (1) and gives the output of that tool.

(6) Individual log files may be found in subdirectories under:
\Oracle\Middleware\user_projects\domains\EPMSystem\servers\\logs
\Oracle\Middleware\EPMSystem11R1\diagnostics\logs
\Oracle\Middleware\user_projects\epmsystem1\diagnostics\logs\
\Program Files\Oracle\Inventory\logs
C:\Users\\Oracle\oradiag_\diag\
C:\Users\\.oracle\logs\

(7) Some debug tools (*) can be activated if under http://:19000/workspace/index.jsp > Navigate > Administration > Workspace Server Settings > Client Debug Enabled: is set to Yes (then click 'OK' button, close all browser windows, and restart browser).
* http://hostname:19000/workspace/debug/configInfo.jsp
* http://hostname:19000/workspace/debug/userInfo.jsp
* http://hostname:19000/workspace/debug/userGroupQuery.jsp


Other tools are available at these URLs (largely derived from validate.bat output). A non-Error response indicates that the web service of each particular application is active.:
http://hostname:19000/workspace/status
http://hostname:19000/workspace/BPMContext
http://hostname:8600/mappingtool/faces/info.jspx
http://hostname:10080/easconsole/console.html
http://hostname:16000/WebAnalysis
http://hostname:6373/oracle-epm-fm-webservices/ApplicationService
http://hostname:8300/HyperionPlanning/
http://hostname:13080/aps/APS
http://hostname:8200/hr/status.jsp
http://hostname:19091/awb/conf/AwbConfig.xml
http://hostname:8500/calcmgr/index.htm

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