Error:
R12:REP-0004: Warning: Unable to open user preference file
Solution:
                Step1: 
Make sure the file prefs.ora is located in your "home" directory (if your system has such a concept as home directory). If it is not, change the directory or filename as appropriate.
Copy $ORACLE_HOME/tools/admin/prefs.ora  to  $HOME
If error is not solved after copy the prefs.ora also then you have to check privileges
Step1:
Make sure that you have the privileges necessary to access the file (prefs.ora  ). If you don't, change your privileges accordingly.  
Step2:
after done the above step bounce the application. 
 
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