FDM Import Screen Hangs On "Processing.. Please Wait" on Client Workstations
Modified:21-May-2013Type:PROBLEM
In this Document
Symptoms
Cause
Solution
APPLIES TO:
Hyperion Financial Data Quality Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
SYMPTOMS
When running an import in FDM for a location that has around 8 pages of source records the FDM Screen hangs with "processing please wait..." and does not return back a gold fish status with the source data. If the same import process is ran locally to the FDM Server or on another server in the same data center the page refreshes properly.
CAUSE
The issue is related to the enabled firewall on the user's PCs. After disabling the firewall, this issue instantly disappeared.
SOLUTION
A) Disable Enabled Firewall on users PC (Symantec, McAffee, etc.)
Modified:21-May-2013Type:PROBLEM
In this Document
Symptoms
Cause
Solution
APPLIES TO:
Hyperion Financial Data Quality Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
SYMPTOMS
When running an import in FDM for a location that has around 8 pages of source records the FDM Screen hangs with "processing please wait..." and does not return back a gold fish status with the source data. If the same import process is ran locally to the FDM Server or on another server in the same data center the page refreshes properly.
CAUSE
The issue is related to the enabled firewall on the user's PCs. After disabling the firewall, this issue instantly disappeared.
SOLUTION
A) Disable Enabled Firewall on users PC (Symantec, McAffee, etc.)
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