Financial Management Error "Unable to open file" When Previewing Or Printing A System Report [ID 1082720.1]

Financial Management Error "Unable to open file" When Previewing Or Printing A System Report [ID 1082720.1]
		Modified 01-SEP-2011 Type PROBLEM Status PUBLISHED

In this Document
Symptoms
Cause
Solution

---

Symptoms

Previewing or printing Hyperion Financial Management (HFM) system reports returns error like this:

Unable to open file D:\Hyperion\products\FinancialManagement\Web\HFM\FileTransfer\{436ECBC0-5060-4B69-B599-1D481A5D5A86}.FTR\ICPReport2_867826759.
Show Details:
Error Reference Number: {E37C98DA-6D0D-4459-A7FF-1D41440AAEA9};User Name: admin@Native Directory
Num: 0x80040237;Type: 1;DTime: 12/2/2009 7:50:14 PM;Svr: ;File: HFMActionsExecution.cpp;Line: 2236;Ver: 11.1.1.2.0.2207;ExErr: It is an error to mix objects from different versions of MSXML.;
Num: 0x80040237;Type: 0;DTime: 12/2/2009 7:50:14 PM;Svr: ;File: HFMActions.cpp;Line: 72;Ver: 11.1.1.2.0.2207;

Cause

Incorrect NTFS permissions on the File Transfer folder will cause this issue. To check NTFS permissions on the File Transfer folder:

1. On the HFM web server, check the data value of FileTransferFolderPath value in the Windows Registry located:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Hyperion Solutions\Hyperion Financial Management\Web
2. Right-click on the folder found in the above registry in Windows Explorer and select the Security tab.
3. The following NTFS permissions should be applied for the File Transfer folder:
• Administrators - Full Control
• IIS user (usually Internet Guest Account, IUSR_*): Full Control
• ASP user (usually Launch IIS Process Account, IWAM_*): Full Control.
• NETWORK SERVICE: Full Control
• SYSTEM: Full Control.
• Authenticated Users: Read&Execute, List Folder Contents, Read, Special Permissions
• For HFM web servers deployed on Windows 2008, group IIS_IUSRS should have assigned Modify permission to the folder
  

Solution

The recommended way to set permissions is to run the EPM System Configurator on the HFM Web server as follows:

1. Run the "EPM System Configurator" (accessible at "Start" -> "All Programs" -> "Oracle EPM System" -> "Foundation Services")
2. Expand "Financial Management"
3. Check "Configure Web Server"
4. Complete the deployment process.

If this does not resolve the issue, apply manually required NTFS permissions for the File Transfer Folder (see point 3 in the Cause section above).

Related