Oracle Epm 11.1.2 Crashed After Signing Off From Remote Server Using The Account Which Installed EPM Services

Oracle Epm 11.1.2 Crashed After Signing Off From Remote Server Using The Account Which Installed EPM Services [ID 1179893.1]
Modified 01-SEP-2010 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Cause
Solution
References

Applies to:

Hyperion BI+ - Version: 11.1.2.0.00 and later [Release: 11.1 and later ]
Information in this document applies to any platform.
Symptoms

When using Oracle EPM 11.1.2, the system crashes if you use Remote Desktop Connection to sign into the server running the Foundation/Framework/Oracle HTTP server and log off from the server. Issue happens ONLY when logging off from the server using the account which installed EPM services. There are no issues when logging off from the server using different account.

After logging off from the server, even without doing anything in the server, cannot run any jobs inside the workspace. Running the jobs will throw "Error loading ADF" warning. So if try to log off from the workspace browser and login back, cannot sign in again to the workspace and receive the error "Error 404--Not Found". No new connections will work. Have to restart all the services to make it work again.

Same issue exists for Shared Services also, giving "Error 404--Not Found" while logging.
Cause

If the user who installed EPM System products, signs into a remote session of EPM System and then logs out of the remote session, sometimes OS cleans out the temp files associated with this user. Since these temp files are in use by WebLogic, deleting them causes WebLogic to stop functioning.



Solution

Check the registry for the value of -Dweblogic.j2ee.application.tmpDir for both Workspace and SharedServices. This is in HKEY_LOCAL_MACHINE > Software > Hyperion Solutions > FoundationServices0 > Hys9FoundationServices

Once the location is found, check if the files in this directory are being deleted when you remote into the machine and then log off as an account that installed the application. If this is the case, please change the location of tmpDir.

Read the attachment TipsDocument53.pdf page 5 and following